Frequently Asked Questions
What are your Return Policies?
We want you to be completely satisfied with every item that you purchase from TowingPartsOutlet.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the receiving date for a refund of the purchase price, minus the shipping & handling fees (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.) and a 20% restocking fee. The item must be returned in the original condition to ensure credit. ("Original Condition" means that there are no scratches, blemishes, or marks on the item; there are no signs of wear on the product.) Packaged items must be unopened for a refund/exchange. We cannot accept a return of any item with any indication that it has been used. In addition, returned items must be accompanied by their original documentation. All items that are properly returned under this policy are eligible for the option of a refund or a store credit. If you choose a refund, it will be credited to the same form of payment used for the original purchase. Return Shipping Instructions must be followed (See Below). TowingPartsOutlet.com is not liable for indirect, incidental or consequential damages in connection with the use of the products, including any cost or expense of providing substitute equipment or service during periods of non-use. Please contact for more details.
Please send your return to the following address:
9005 Miner St
Los Angeles, CA 90002
What you need to do:
- Include a copy of the invoice.
- Return Authorization Number must be clearly displayed on the return shipping box.
- We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back UPS, Fed Ex or insured parcel post.
- Shipping charges are non-refundable.
- All items sent back for defects will be tested, please describe how/when/where defect occurs.
Our products are warranted for a perious of six (6) months from date of shipment to be free from defects in material
or workmanship. Any products found to be defective in material or workmanship within the warranty period will be
repaired or replaced.
This warranty does not extend to any product which has been subjected to misuse, abuse, accident, negligence,
exposure to the elements or chemicals, alteration or unauthroized repair.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABLILITY OR FITNESS FOR ANY
PARTICULAR PURPOSE, IN NO EVENT WILL THE COMPANY BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES OR LOSS OF VEHICLE, CARGO OR PROFITS.
Most of our items are shipped via UPS using UPS shipping rates. The cost of shipping also includes handling fees. In the case your order exceeds 150 lbs we will ship via truck. Please note that when your order exceeds 150 lbs no shipping charges will be calculated at checkout. Freight charges for truck deliveries vary and you will be notified by phone or email of the shipping charges after your order has been placed. Delivery times vary so you will be informed of approximate arrival date.
We try our best to ensure the accuracy of our pricing. Pricing errors may still occur despite our efforts. In the case there is an error in the pricing, we will do our best to acknowledge and notify you immediatly of the error. Though we try keep the best pricing possible, pricing of our products are subject to changes at any time without notice.
Further Questions Or Concerns