Frequently Asked Questions
What are your Return Policies?
We want you to be completely satisfied with every item that you purchase from TowingPartsOutlet.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the receiving date for a refund of the purchase price, minus the shipping & handling fees (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.) and a 20% restocking fee. The item must be returned in the original condition to ensure credit. ("Original Condition" means that there are no scratches, blemishes, or marks on the item; there are no signs of wear on the product.) Packaged items must be unopened for a refund/exchange. We cannot accept a return of any item with any indication that it has been used. In addition, returned items must be accompanied by their original documentation. All items that are properly returned under this policy are eligible for the option of a refund or a store credit. If you choose a refund, it will be credited to the same form of payment used for the original purchase. Return Shipping Instructions must be followed (See Below). TowingPartsOutlet.com is not liable for indirect, incidental or consequential damages in connection with the use of the products, including any cost or expense of providing substitute equipment or service during periods of non-use.
Please send your return to the following address:
9005 Miner St
Los Angeles, CA 90002
What you need to do:
- Include a copy of the invoice.
- We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back UPS, Fed Ex or insured parcel post.
- Shipping charges are non-refundable.
- All items sent back for defects will be tested, please describe how/when/where defect occurs.
Most of our items are shipped via UPS using UPS shipping rates. The cost of shipping also includes handling fees. In the case your order exceeds 150 lbs we will ship via truck. Please note that when your order exceeds 150 lbs no shipping charges will be calculated at checkout. Freight charges for truck deliveries vary and you will be notified by phone or email of the shipping charges after your order has been placed. Delivery times vary so you will be informed of approximate arrival date.
Though we try keep the best pricing possible, pricing of our products are subject to changes at any time without notice.
Further Questions Or Concerns